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FAQs

Orders

Packaging

What type of packaging do you use?

Shipping

When will my order be dispatched?

When will my pre-order/back-order of [x] be dispatched?

How long will it take for my order to arrive? / I've yet to receive my order:

Where do I find my tracking number?

Help! My order was lost, stolen or damaged!

How are custom fees handled?

Changes / Refunds, Returns and Exchanges

Help, I need to change something on my order!

Can I combine an existing order?

I want to return/exchange my order:

Store / Items

Will you reprint [x] in the future?

Sketches 2017 / 2018

EQUINOX, Sketchbooks and Sketchlogs.

Acrylic Charms and Stickers

Will all of your items be available at conventions?

UK Conventions

Overseas Conventions